SHIPPING, RETURNS & DIGITAL PURCHASES
This policy applies to purchases made through MUSE.TV Editions, including physical merchandise, made-to-order products and digital downloads.
We want purchasing from MUSE.TV to be clear and straightforward. Product-specific information shown on an Edition or product page will apply in addition to the policies below.
PHYSICAL EDITIONS & PRINT-ON-DEMAND PRODUCTS
Some MUSE.TV Editions are produced individually or in limited quantities after an order is placed.
This may include apparel, prints, accessories and other made-to-order merchandise.
ORDER PROCESSING
Production times vary by product.
Estimated production and delivery information will be displayed on the product page, during checkout or in your order confirmation where available.
Please note that production time is separate from shipping time.
Once an order enters production, we may not be able to change or cancel it.
If you need to request a change or cancellation, contact us as soon as possible at:
We cannot guarantee changes after production has begun.
SHIPPING
Shipping rates and available delivery methods are shown at checkout before payment is completed.
Delivery estimates depend on the product, production location, destination and shipping method selected.
Where tracking is available, tracking information will be provided after the order ships.
Delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carriers, customs, weather, production volume or other circumstances outside our control.
International customers are responsible for any customs duties, import taxes or similar charges imposed by their country unless otherwise stated during checkout.
RETURNS
We accept returns of eligible physical products within 30 days of delivery.
To be eligible for a return, the item must be:
unworn and unused
in its original condition
returned with any original packaging or tags where applicable
To begin a return, contact:
studio@muse.tv
Please include your order number and the item you would like to return.
Do not send a return without contacting us first, as the correct return location may vary depending on the product.
RETURN SHIPPING
For returns due to change of mind, sizing preference or other buyer preference, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are not refundable unless the order arrived damaged, defective or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective or materially different from what you ordered, contact us promptly at:
studio@muse.tv
Please include:
your order number
a description of the issue
clear photographs showing the product and any damage or defect
If the item is confirmed to be damaged, defective or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.
REFUNDS
Once an eligible return has been received and inspected, we will notify you regarding the status of the refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after a refund is processed for it to appear on your account. Actual timing may depend on your bank or payment provider.
EXCHANGES
We do not currently offer direct exchanges for all products.
If you require another size or version, contact us at orders@muse.tv. Depending on the Edition, we may ask you to return the original item and place a new order.
Because some Editions are limited, replacement sizes or products may not always be available.
CUSTOM OR PERSONALIZED PRODUCTS
Products that have been customized or personalized specifically for a customer generally cannot be returned for change of mind unless otherwise stated.
This does not apply to products that arrive damaged, defective or incorrect, and does not limit any rights you may have under applicable law.
LIMITED EDITIONS
Some MUSE.TV Editions are produced in limited quantities.
Availability of a replacement cannot be guaranteed after an Edition sells out.
Where replacement is not possible for an eligible damaged or defective item, we may issue a refund instead.
DIGITAL DOWNLOADS
Some MUSE.TV Editions may be delivered digitally.
Digital products may include downloadable artwork, image collections, films, visual files, publications or other digital creative releases.
No physical product will be shipped when a product is clearly identified as a digital download.
DIGITAL DELIVERY
Digital purchases are normally made available through a download link, customer account, order confirmation page or email.
If you purchase a digital product and do not receive access, contact:
studio@muse.tv
Please include your order number and the email address used for the purchase.
DIGITAL REFUNDS
Because digital products can be accessed or downloaded immediately, digital purchases are generally non-refundable once the files have been delivered, accessed or downloaded, except where required by applicable law.
We will, however, review refund or replacement requests involving:
duplicate purchases
corrupted or unusable files
incorrect files being delivered
failure to receive access to the purchased product
other technical problems that prevent reasonable use of the purchase
Contact studio@muse.tv with your order number and details of the issue.
Nothing in this policy limits any non-waivable consumer rights provided by applicable law.
DIGITAL USAGE RIGHTS
Unless a product page expressly states otherwise, purchasing a digital Edition grants the purchaser a limited license for personal, non-commercial use.
Purchasing a digital file does not transfer ownership of the underlying copyright, artwork, film, design or other intellectual property.
Digital Editions may not be:
resold
redistributed
shared publicly as downloadable files
reproduced for resale
sublicensed
used commercially
incorporated into products for sale
without prior written permission from the applicable rights holder.
Additional licensing terms may accompany individual Editions.
PRICES & PAYMENT
The price displayed at checkout is the price charged for the order, subject to applicable taxes, shipping costs and other charges clearly disclosed before purchase.
Available payment methods are displayed during checkout.
MUSE.TV reserves the right to correct genuine pricing or technical errors. If an error affects an order already placed, we will contact the customer before taking further action where appropriate.
QUESTIONS ABOUT AN ORDER
For questions regarding purchases, shipping, returns, refunds or digital downloads: studio@muse.tv
Last updated: August 2026